Terms & Conditions

Please read this carefully. We operate this site for the purpose of promoting and selling the products and services supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site. 

By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.

1. Account Creation: 

1.1 You must be at least 18 years of age (or a business operated by someone at least 18 years of age) to open an account with us.

1.2 You must ensure that the details you provide are complete and accurate. Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By registering with greensattva.org, you accept that your email address may be used to supply you with such information. All personal information you have provided will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. All personal information will only be used to process and deliver orders and resolve customer satisfaction issues.

1.3 Any change to your details must be notified to us promptly, either by updating your details via your account on the website or by calling our customer services team.

1.4 You will be asked to create a password as part of the online account creation process. Your password must be kept confidential and you will be responsible for all activities that occur and all orders that are submitted under its use.

1.5 You must notify us immediately if you know or suspect that someone knows your password and recommend that it is changed immediately via the ‘log into your account’ section of our website.

1.6 We reserve the right to require that you change your password and to suspend or cancel your account where we have reason to believe there has been or could be a breach of website security.

2. Product Purchase: 

2.1 You agree to purchase services and goods from Green Sattva subject to these Terms and Conditions which will apply to all transactions using greensattva.org

2.2 We only sell items to adults (aged 18 or over). If you are under 18, you may use our website only with the involvement of a parent or guardian. To register with Green Sattva you must be over 18 (eighteen) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

2.3 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the e-mail. When you order by telephone, your order will be accepted (or rejected, as the case may be) verbally by our staff. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order.

2.4 Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products. 

2.5 Some of our Products are priced by weight (for example, cheese Products). We show the prices for weights on the Website. The average weight and price shown is for guidance only; the weight you receive may vary from this guide and the price you are charged will be for the weight of Product delivered. 

2.6 All prices for Products are inclusive of any applicable taxes.

2.7 Where an item has been displayed on our website with an incorrect, erroneous price we reserve the right to remove that item from your order, amend the price to one that is correct or to not deliver the item and refund the price paid.

2.8 We only sell to consumers and you must not resell any products ordered from us.

3. Delivery and Delivery Instructions

3.1 We will deliver the products to the address stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our Website.  It is your responsibility to make suitable arrangements to receive your delivery. 

3.2 Any times quoted for delivery of goods are estimates only and Green Sattva is not subject to any liability whatsoever for failure to deliver or for delay in delivery arising from any cause whatsoever. The Customer is not relieved of any obligation to accept or pay for Goods by reason of any delay in delivery or dispatch. Green Sattva reserves the right to deliver in installments and each such installment is deemed to be sold under a separate contract.

3.3 All Goods must be checked on delivery. You must inspect your goods as swiftly as possible after delivery and notify us promptly of any errors. We will refund you for any products you receive that were not ordered, are faulty, have been substituted with a product that is unacceptable to you or that were delivered without us following these terms and conditions. However, such liability will be limited to the value of the erroneous and / or undelivered goods.

3.4 Green Sattva assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, strikes, accidents, war, embargoes, accidents, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.

3.5 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, among other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week.

3.6  If your order weighs more than 30 kg then we reserve the right to contact you with a bespoke delivery charge.

4. Payment Methods: 

4.1 Payment may be made by debit or credit card or opting through a Cash on Delivery method. On occasion we may issue vouchers or coupons which will be accepted towards payment of an order. You cannot pay for your order by a cheque.

4.2 The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed

4.3 Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

4.4  You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that have not been made in accordance with these terms and conditions We may at any time after a failed payment has occurred ask our representative to collect payment from you

4.5 Your credit card and payment details will be held on our system; we do our utmost to ensure the security of these details. We store your payment information when you register with us to enable automatic payment for regular orders.  Your payment card details are encrypted, stored and processed by a fully PCI compliant third party provider, and are inaccessible to any Green Sattva staff or any other third party.

5. Amendment of Orders or Cancellation

5.1 Unless otherwise notified to you in the confirmation e-mail it is not possible to amend your order after it has placed.

5.2 In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us by telephone or e-mail. In the case of perishable items you do not have the right to cancel the contract. Should you wish to cancel your order after placing the order but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.

5.3 We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).

6. Miscellaneous: 

6.1 While every care has been taken to ensure the product information shown on the website is correct, food products are constantly being reformulated and nutrition content may change. We would therefore recommend that you do not rely solely on this information and always check products labels.

6.2 All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging.

7. Customer Complaints:

7.1 Any Customer complaints should be addressed to Green Sattva Customer Services – you will find an e-mail link or address and telephone numbers listed on our website in the "Contact" section.

8. Amendments : 

8.1 We may update these Terms and Conditions from time to time by posting the updated Terms and conditions on our Website in place of these. The changes will apply to the use of the Green Sattva Website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from Green Sattva or use the Green Sattva Website. If you continue to use the Green Sattva Website after the date on which the change comes into effect, your use of the Green Sattva Website indicates your agreement to be bound by the new Terms and Conditions.